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Frequently Asked Questions

What is a second opinion?

A second opinion is when a doctor other than your primary treating doctor gives you his or her view about your health problem and how to treat it. It can help you make a more informed decision about your disease.

What are the investigation reports to be uploaded?

The following medical reports are essential to process the patient's case. Kindly upload SCAN copies of your case specific reports in the form of PDF,JPG or JPEG format. We prefer reports from accredited laboratories and diagnostic centres. We recommend you to scratch/strike out patient's name (writing) with pen/pencil from all the reports before you upload them in the system so as to hide patient's & primary doctor's identity from OpinionX.

Radiology reports such as CT scans, PET-CT scans, MRIs, Ultrasound/Sonography (USG), X-rays, Mammograms etc.

-Biopsy reports or post-surgery pathology confirming a cancer diagnosis. These reports usually include specialized IHC tests, or receptor tests done for each cancer (such as ER/PR/HER2 for Breast Cancer, or KRAS/NRAS for Colo-Rectal Cancer etc.)
-Recent reports: Complete Blood Count (CBC), Renal/Kidney Function Test (RFT/KFT/Biochemistry), Liver Function Test (LFT), Echocardiogram, ECG,Pulmonary function test (PFT), Thyroid function test (TFT)
-Pathology Reports such as Blood Reports, Urine reports, Stool report, FNAC report

-Primary diagnosis /1st Opinion report
-Surgical/operative notes, and notes on completed chemotherapy, radiotherapy, hormone therapy
-Clinical notes & all recent prescriptions from the local treating physician or oncologist
-Planned surgeries, chemotherapy, radiotherapy, hormone, immuno therapy etc.

Please note-
1.You must respond promptly to all requests for information and provide accurate information because the quality of the second Opinion is solely dependent on completeness of patient's information.

NOTE: collective size of the uploads should not exceed 75 MB.

What is consolidated opinion?

Instead of one doctor giving you an opinion, a panel of expert doctors together give a second opinion. The more expert eyes on your case will help provide a holistic & the most accurate second opinion possible.

What will be your tentative response time?

OpinionX will provide a second opinion within 72 to 120 hrs after the case is assigned to panel. Please note if the user delays in submitting required details, the response time will be affected.

Will you be actually treating the patient?

No. The opinions, advice and information being given by our expert doctors are only to make you understand about your health condition and best available treatment options etc. It doesn’t constitute a direct medical diagnosis, treatment or prescription.

How will I receive second opinion from OpinionX?

You will be receiving final opinion comments with respect to your case over email in the form of PDF document.

What are the privacy measures you have taken care of ?

We take Security, Privacy & Confidentiality concerns of our customers very seriously and have taken steps to ensure that the confidential information is kept secure. Patient’s identity (Name,email,contact) will always be hidden from the panel of doctors and similarly doctor's identity (Name,email,contact) will always be hidden from the patient.

Do I have the choice to select any specific doctors to work on my case?

No. After your opinion request is received, the case will automatically be assigned to suitable doctors in context to the patient’s ailment & health profile..

Do you have any provision for refund if in case response on case is not received ?

Only In the event that OpinionX is unable to provide a response within 120 hours of the case being assigned and the User has submitted all the necessary information, OpinionX shall process and provide a complete refund of the payment.